ITIL Service Management

ITIL (the IT Infrastructure Library) is the world-leading best-practice framework for IT service management.

ITIL is comprised of 5 core publications which each detail a different stage of the ITIL Service Lifecycle and general guidance on the provision of IT services.

itil-service-management-shop.com provides information and guides on both ITIL and ITSM to help ensure the quality management of both your IT services and IT infrastructure.

ITIL Foundation

The entry-level ITIL Foundation certification teaches a general awareness of key elements, concepts, and terminology used in the ITIL framework.

ITIL Foundation is aimed at those who desire a basic understanding of the ITIL framework and those who want to use ITIL to enhance IT service management in an organisation, as well as IT professionals who need to be informed about ITIL in their current organisation.

Books

Every piece of information you need to know about ITIL is detailed in the 5 core ITIL publications

Find out more about the ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operations and ITIL Continual Improvement books, what is detailed within in and how they can help you become a qualified ITIL professional.

Resources

Read a range of articles and free resources on ITIL and ITSM.

We’ve collected some useful tips, articles and guides to help you understand what ITIL is, how it aims to provide a unique and functional approach to ITSM and how you can implement it in your organisation to meet customer requirements and drive value.

ITIL training and certification

We have partnered with Knowledge Train, an accredited ITIL training provider in the UK to offer a range of ITIL training and certification for our customers. ITIL training can be delivered at your company, or as online learning courses. See the ITIL Foundation page for more details.